Patient Information

Rooms and rates

Room rates include:

  • NTransportation to and from your doctor’s office (local area only)
  • NNursing care, basic medical and treatment supplies, and meals
Additional charges will apply for medication, special medical equipment or tests ordered by your doctor (SCD’s, laboratory, X-Ray, etc.).

Weekend and “after hours” transportation (between 8:00pm and 7:00am), and transportation by gurney or ambulance also will incur an additional charge.

Payment terms and other information will be explained at the time of reservation.

*Serenity does not bill insurance and insurance reimbursement is not accepted.

Frequently asked questions

Why should I choose to stay at Serenity for my post-surgical recovery?

Serenity is the only aftercare facility that combines the best of a luxury hotel with the advantages of a modern hospital. Located within a licensed medical setting, Serenity has the nursing expertise and resources that are not available in a hotel or home based aftercare. Since opening in 2000, we have gained the experience of taking care of more than 17,000 patients from around the world, referred by the most prominent surgeons in Southern California.

What kind of nursing care will I receive?

While staying at Serenity, your nurse will follow your doctor’s specific and individualized protocol for all medication and treatment required following your surgery. The nursing team will frequently check in on you to ensure that your recovery is progressing well, and that all your care and comfort needs are completely satisfied. Before leaving Serenity, your nurse will carefully review with you all your medications and care instructions to be followed as you continue your recovery at home.

What items should I bring with me?

Most patients will bring a small overnight bag with comfortable clothing appropriate for recovering from surgery. Loose fitting pajamas, loungewear or sweats are a good choice, preferably with tops that zip-up or button-up, and bottoms with a draw-string or elastic waist. Serenity provides luxurious robes and slippers for your comfort and convenience. You may also want to bring a small bag of toiletries with a toothbrush and other basic grooming supplies. Leave perfume and most cosmetics at home as they likely will not be allowed following your surgery. Bring any medications or prescriptions that your doctor ordered for you prior to surgery. Please leave medications in their original bottles. If you routinely use medications for any pre-existing condition, please discuss this with your doctor prior to surgery. If you are to continue taking these medications during your post-surgical recovery, bring these as well, also in their original bottles.

Will there be any extra charges other than the nightly room rate?

The nightly room rate includes all routine nursing care, treatment supplies, meals, and transportation to and from your doctor’s appointments. Additional charges will apply for any medications or laboratory work, and for special medical equipment such as sequential compression devices. Additional charges also will apply for massage, manicure or pedicure, or hyperbaric oxygen therapy. Private duty nursing is not included in the nightly room rate.

What is the difference between a standard room and a deluxe room?

Both the deluxe and the standard room have luxurious hotel-like furnishings. The deluxe room is a large corner suite, with an extra seating area, large armoire, and writing desk. Of course, nursing care will be the same in either room.

Can I stay at Serenity the night before my surgery?

For comfort or convenience, patients may choose to stay at Serenity the night prior to surgery as a “pre-op” patient at a discounted room rate. Dinner is included, as is transportation to your surgery the next morning. Patients arriving from out of town may find this preferable to staying at a hotel.

Can friends or family visit me during my stay at Serenity?

Visiting hours are between 10:00 am and 9:00 pm. We generally recommend that patients wait until the day after surgery before having friends or family visit. Nursing staff may request that visitors limit their time if it is in the best interest of patient care. Small children are discouraged from visiting. Pets are not allowed.

Can I have a guest stay with me?

We generally discourage guests from staying as it can be disruptive to your care and keep you from getting the rest you need for proper recovery. However, in special circumstances and with prior approval from Serenity, a guest may be allowed to stay in your room or in an adjoining room. A guest charge will apply.

Can I extend my reservation?

Some patients may find that they want to extend their stay at Serenity for a day or two beyond their reservation. We always try to accommodate extended reservations. Check with your nurse or the office manager for availability.

Can you accommodate my special dietary needs?

We will do our best to accommodate your special dietary needs or preferences. Please give us advance notice when you make your reservation. Some patients will bring special foods or supplements that we will be happy to prepare, providing they are within the dietary restrictions set by your doctor. A registered dietician is available on staff for consultation.

How will I get home from Serenity when I am ready to leave?

If you have a check-up appointment at your doctor’s office on the day you leave Serenity, our driver will take you to that appointment and you will need to make your own arrangements to be picked up from there. If you do not have a check-up appointment with your doctor, or if your doctor will be seeing you at Serenity on the day of discharge, you will need to be picked up from Serenity. Check out time is 11:00 a.m., or later if we need to accommodate your doctor’s schedule. We can arrange a car service for your convenience if you need other transportation to home, airport, or hotel.

Testimonials

I was very pleased in every way. Serenity played an essential role in the overall success of my surgery. I am very grateful to all of you! And I would definitely use your services and trust myself in your care again.

— J.W.

Everything was excellent. I would highly recommend Serenity to anyone that’s looking for an aftercare surgery facility. Your nursing staff is excellent and the room was amazingly comfortable.

— J.C.

My overnight stay was superior! The entire staff was friendly, professional and caring – I had no idea what to expect and was quite impressed from start to finish.

— A.C.

I did not mark “excellent” to impress you! I find your facility to be above and beyond my expectations. I have traveled and lived in different countries, and have seen and experienced many hotels and medical facilities, and I could not have been happier or more satisfied with the quality, competency, cleanliness, efficiency, and most all the friendly and loving care of your nurses. You have picked the very best group of people. I applaud you a million times for taking such responsibility for your clients. Bravo!

— M.C.

My experience at Serenity exceeded my expectations. The entire staff was highly competent and most responsive to my needs and requests. I have spoken to my doctor about my very positive experience at your facility and strongly encouraged him to recommend Serenity to all his patients requiring post-surgery care.

— E.S.

To quote my husband, “Serenity is like the Four Seasons with nurses.” My great results and healing were due in part to the excellent care I received at Serenity. I would highly recommend your facility!

— M.D.

My stay could not have been any better! The staff was very friendly and competent. I am an R.N. and I feel my care was exceptional. It was a very good experience. Thank You! — H.R.

A multitude of gratitude to Norman and the entire staff of Serenity for their kindness and generosity and most especially their tender loving care. Being able to spend a couple of days at Serenity helped me make a smoother transition from the hospital to my home. Thanks.

— R.C.

My experience at Serenity well exceeded my expectations. The sheets, the beds, the food, the staff and the facility were extremely impressive. The care and concern for my recovery was sincere and appreciated. Thank you for an outstanding experience. I will share this information with anyone who asks. Thank you.

— J.R.

This was my second stay at Serenity. It’s really like a vacation after surgery. Talk about pampering! Everyone is so very nice and couldn’t do more for you. I couldn’t say enough nice things about Serenity. And, you can “quote me!”

— W.A.

I was very glad that I stayed at Serenity for 2 nights after my surgery because I got excellent care that would have been impossible to receive at home. The nursing staff was fantastic! The transportation to my doctor’s office both days was a godsend! I would recommend Serenity to everyone receiving plastic surgery. It was a great value!

— J.M.

This was an astounding experience. I cannot imagine a more relaxing setting in which to recover. This made the first night after my operation a lot more tolerable. Thank you!

— L.F.

Staying at Serenity after my facelift was a very positive experience. Thanks to the extremely capable, intelligent, sensitive nursing care that I received. The staff was not only reassuring and competent but also fun! Also, the reservation process was excellent as well. I would highly recommend Serenity to my friends. Thank you for the excellent care.

— J.N.

Your staff is competent, capable, efficient, compassionate, excellent! I cannot tell you how much I appreciate the care I received. Everything was perfect from the moment you picked me up until the moment I was discharged. Thank you so much. — C.W.